This offer from Mid-Hudson Cable showed up today in a bank statement from The Bank of Greene County. Mid-Hudson always gets my attention but almost never for good reasons. This ad is a continuation of their finger in your eye approach to customers. Note that it offers “DOUBLE” and “TRIPLE” your speed for Internet service without ever mentioning what it is that they are doubling or tripling. This is simply a further progression in making it hard to find out what exactly you are paying for or even what it is they are promising to provide.
If you pop over to their website you can find this (my screen grab from today with added red arrow), that says that the regular residential service package provides “5 meg”. From other advertising I know that this is likely to mean 5 MegaBits/second (MB/sec) a meaningful identifier.
Here is the rub. In almost two years of experience with Mid-Hudson I have never experienced this level of service nor the 10 MB/s for which I am now paying in an effort to get my service level up to something useful. In fact, after hundreds of measurements over the last year, I can tell you with some assurance that “5 meg” really means 3.8 meg. And, if you use the Internet services during the peak hours of late afternoon and into the evening, the service level is significantly lower.
All of this has led me to think that Hudson and Columbia County needs an Internet Service Provider that is serious about both providing service to everyone and at world competitive levels of service. I had thought that perhaps when the contract between the City of Hudson and Mid-Hudson comes up for renewal that we could put some real teeth in a new contract. Yesterday CCSCoop published this story, “Mid-Hudson Cable Gets Icy Reception in Greenville” that included the following: “
The non-exclusive contract between the town and Mid-Hudson is for “video” service only, meaning for cable television and not internet service, explained Pat Johnson, senior municipal consultant with the state Public Service Commission (PSC).
“I think you are all here for the wrong reason,” Johnson told residents, emphasizing that by state law the cable agreement cannot include conditions for internet even though Mid-Hudson provides both.”
So this appears to leave us in a situation in which Mid-Hudson has a de facto monopoly on high speed internet service in the county (Verizon only offers DSL service which is, for technological reasons, limited to below 1 MB/sec service levels) without any regulatory or contractual leverage.